Customer Experience

Engage

Offer an outlet for your customers to tell you what they are thinking, in real-time.

Communicate

Listen to what your customers have to say and quickly respond making them feel heard and valued.

Act

Put the current customer experience first and use what you learn to improve long term.

Beautiful channel art by CoffeeBar

Customers Have The Answers

Put the customer experience first and prevent damaging, unwarranted online feedback by offering a means to communicate with you in real-time.

Make business decisions based on engaged customer feedback that was gathered by serving them better, not badgering them with boring surveys.

CUSTOMERS SHOW YOU THE WAY

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LEND THEM AN EAR

Your customers want to be heard. Let them have a voice in your business. Make it easier for them to submit anonymous feedback via an on premise kiosk, the web, or our mobile app.

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PUT THEM FIRST

Close feedback loops with your customers by easily responding to feedback in real time. Acknowledging customers’ input makes them feel valued.

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LEARN FROM THEM

Use the intuitive dashboard to monitor the overall health of your business. Powerful data & analytics can help guide future decisions. Retain customers, increase profitability, grow your business.

  • Customers can share their experience

  • Managers see a list of pending messages to reply to

  • Customers and Managers can engage in anonymous chat

  • Managers have access to analytic dashboards

How can I use Likemoji to improve my customers’ experience?

  • Customers can share their experience via mobile app, kiosk, or web app - Anytime - Anywhere.

  • Managers get push notified and can respond to the customer in real-time.

  • Customers and Managers can engage in private, anonymous chat to address the current experience.

  • Managers have access to a dashboard packed with actionable insights and analytics. From this dashboard, they can learn from easy to read metrics and trends that will help your organization stay on the right track.

Why Choose Likemoji

Keep your customers

When something's wrong, give your customers a way to make it right! Likemoji welcomes them to interact with you in a risk-free manner- even in difficult situations.

Obsess over details

Before they go to Yelp for help, offer your customers a way to interact with you directly. Their unique perspective can help your business improve before negative feedback is publicly shared.

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01.

CREATE A CHANNEL

Start with a template to easily create beautiful engagement channels around key topics for what's important.

02.

SHARE IT

Share your channel using a Link, Access Code, or On Premise Kiosk to engage your audience.

03.

LISTEN AND REPLY

Get push notified when feedback comes in and reply in real-time, making customers feel heard and supported.

04.

BE BETTER

Use feedback to understand what is important to your audience and keep things on the right track.

How else can you use likemoji with your customers?

Likemoji can be used for a variety of situations... Sky's the limit!
  • Product Feedback

  • Customer Needs & Wants

  • Product Support

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