Offer an outlet for your customers to tell you what they are thinking, in real-time.
Listen to what your customers have to say and quickly respond making them feel heard and valued.
Put the current customer experience first and use what you learn to improve long term.
Beautiful channel art by CoffeeBar
Put the customer experience first and prevent damaging, unwarranted online feedback by offering a means to communicate with you in real-time.
Make business decisions based on engaged customer feedback that was gathered by serving them better, not badgering them with boring surveys.
Customers can share their experience via mobile app, kiosk, or web app - Anytime - Anywhere.
Managers get push notified and can respond to the customer in real-time.
Customers and Managers can engage in private, anonymous chat to address the current experience.
Managers have access to a dashboard packed with actionable insights and analytics. From this dashboard, they can learn from easy to read metrics and trends that will help your organization stay on the right track.
Start with a template to easily create beautiful engagement channels around key topics for what's important.
Share your channel using a Link, Access Code, or On Premise Kiosk to engage your audience.
Get push notified when feedback comes in and reply in real-time, making customers feel heard and supported.
Use feedback to understand what is important to your audience and keep things on the right track.